Concerns with an OT Practice
Who May Make a Complaint?
A complaint against an SSOT member may be reported by any member of the public. This includes clients, employers, other health professionals and co-workers. How does someone make a complaint about an Occupational Therapist? A complaint must be made in writing and sent to the SSOT office at Box 9089, Saskatoon, SK, S7K 7E7.
The complainant should include as many details as possible, such as:
- name of the Occupational Therapist
- date, time, place of the therapy service or incident
- names of persons involved
- description of the therapy service or incident
What happens when a complaint is received?
The Professional Conduct Committee will work with a lawyer to investigate the complaint. The committee will use the information gathered in its investigation to determine the appropriate action. The determination decision will be reported to SSOT Council, the Discipline Committee, the OT in question, and the complainant.
The SSOT Professional Conduct Committee and SSOT staff will ensure that the name(s) of the complainant and name(s) of the Occupational Therapist being investigated will remain confidential.