COMPLAINTS PROCESS

Self-Regulating Professions

Occupational Therapy is a self-regulated profession. The Government of Saskatchewan has delegated the authority of its regulatory functions to the Saskatchewan Society of Occupational Therapists. The mandate of a self-regulated profession is to protect the public. There are 27 other health-related professions with the authority to regulate their profession in Saskatchewan, which can be found on the Network of Interprofessional Regulatory Organizations (NIRO) website.

Concerns with an OT Practice

The Saskatchewan Society of Occupational Therapists exists to protect the public. Protection happens through promoting good practice, preventing poor practice, and intervening in cases of unacceptable occupational therapy practice. As part of this role, SSOT receives and investigates complaints about the occupational therapy practice of SSOT members and orders appropriate remedial or disciplinary actions as required.

Who May Make a Complaint?

A complaint against an SSOT member may be reported by any member of the public. This includes clients, employers, other health professionals and co-workers. How does someone make a complaint about an Occupational Therapist? A complaint must be made in writing and sent to the SSOT office at Box 9089, Saskatoon, SK, S7K 7E7.

The complainant should include as many details as possible, such as:

  • name of the Occupational Therapist

  • date, time, place of the therapy service or incident

  • names of persons involved

  • description of the therapy service or incident

What happens when a complaint is received?

The Professional Conduct Committee will work with a lawyer to investigate the complaint. The committee will use the information gathered in its investigation to determine the appropriate action. The determination decision will be reported to SSOT Council, the Discipline Committee, the OT in question, and the complainant.

Privacy

The SSOT Professional Conduct Committee and SSOT staff will ensure that the name(s) of the complainant and name(s) of the Occupational Therapist being investigated will remain confidential.